Fair Gaming

Fair Gaming Commitment

166bet operates under a framework designed to ensure fairness, transparency, and responsible play. We treat players equally and publish clear rules for all games, bets, and promotions. Outcomes are determined by certified random processes and independent oversight, with no manipulation by operators or third parties.

Random Number Generators and Game Integrity

All casino games rely on certified Random Number Generators (RNGs) that are tested for randomness by independent evaluators. The RNG governs results for slots, table games, and live experiences, ensuring each outcome is independent of prior results and cannot be influenced by staff, partners, or other actors affiliated with the platform.

Audits and Transparency

Independent audits are conducted regularly to verify fairness and regulatory compliance. Audit findings address RNG integrity, payout accuracy, and adherence to game rules. We provide accessible information within game help sections, including payout tables and odds where applicable. Players may review their wagering history through the platform for self-checks when appropriate.

Licensing and Regulation

166bet operates under a recognized gaming license and remains subject to ongoing regulatory oversight. Licensing details and regulatory obligations are maintained in our compliance records and are available to regulators as required by applicable law.

Responsible Gaming and Player Protection

We support responsible gaming through user-controlled safeguards. Tools include deposit limits (per 24 hours, 7 days, and 30 days), session time limits, cooling-off periods, and self-exclusion options. These controls are accessible within the account settings. Gambling participation is restricted to individuals aged 18 or older, and we provide information and access to support resources for players who may experience gambling-related difficulties.

KYC and AML Policy

To comply with legal and regulatory requirements, we implement Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) controls. Identity and address verification are performed before enabling certain transactions and withdrawals. We may request documents such as government-issued identity, proof of address, and payment method verification. Ongoing monitoring is conducted to detect unusual or suspicious activity, with reporting to the relevant authorities as required by law.

Privacy and Data Protection

We process personal data to provide services, manage accounts, and comply with statutory obligations. Data is protected by appropriate security measures, retained only as long as necessary, and processed in accordance with our privacy policy. Data subjects have rights to access, rectify, erase, restrict processing, object to processing, and data portability where applicable. Details and contact information for privacy inquiries are available in the privacy policy.

Games Rules and Payout Information

Each game is governed by published rules that define betting options, paylines, and payout structures. When applicable, payout percentages (RTP) and odds are disclosed within the game rules or in-game help. Players may review rules and paytables prior to playing and during gameplay to make informed decisions.

Withdrawals and Refunds

Withdrawal requests are subject to identity verification and standard anti-fraud controls. We require verified payment details and may request additional verification for large or unusual transactions. Withdrawals are processed through eligible payment methods on file, subject to processing times and compliance checks. If a withdrawal is rejected or reversed, funds are returned to the player's account in accordance with policy terms.

Player Complaints and ADR

We maintain a Player Complaints Policy. Players may submit complaints via the in-platform form or by contacting support. We review complaints within defined timeframes and provide a written response. If the outcome is unsatisfactory, players have the right to refer the matter to an independent Alternative Dispute Resolution (ADR) provider under applicable law and jurisdiction.

Policy Changes

We may update these policies from time to time. When changes are made, players will be notified in accordance with policy terms. Continued use of the service after changes indicates acceptance of the updated terms.

Support and Accessibility

Support channels are available via the in-site Help Center. We provide language options and accessibility features to ensure all players can access and use the platform effectively.